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Centralized support when and where you need it.

ChampionX Data and Knowledge Management

Our digital solutions bring a new level of agility, global expertise, and local empowerment to our customers. Remote expert centers located in strategic production regions provide regional expertise backed by global support. Technical call centers help you solve problems rapidly. Streamlined resource dispatching and recommendation resourcing augment our centers and change the way our customers engage with technology – for the better. 

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Remote Expert Center 

ChampionX is leading the charge in speed-to-solution because we understand how important it is. Our Remote Expert Center is the industry’s first-to-market system that utilizes our global Technical and Research, Development & Engineering resources to bring field issue resolution faster and more efficiently. With augmented, mixed, and virtual reality wearables designed to bring our exports to any field, any time, ChampionX can help solve problems in minutes. This system makes the most of your time and money while revolutionizing field service operations. By allowing our Remote Exports to see the issues that our field representatives see in real-time, we can reduce safety risks, costs, and time associated with travel and working in the field.  

DREAM (Digital Remote Expert Access Manager) Speed to Solution Platform and App

The DREAM platform and app increases speed to solution by quickly connecting your field issues to the exact ChampionX support needed to solve them. With a single process for vetting, assigning, and prioritizing requests, the technology maximizes how we deploy our resources, connecting our field representatives to the most appropriate technical support from our global network. Learn More

Technical Hotline  

ChampionX field representatives are fully equipped with an entire organization of resources at the touch of a button. The TEAMS centers offers a technical hotline through which our technicians in the field can quickly and easily access knowledge, experience, and data around the world. Not only does the hotline support speed-to-solution, it supports increased quality of the solution due to the ability to leverage a larger pool of resources quickly.  

Recommendation Resourcing  

The TEAMS centers is staffed by engineers, scientists, and business partners that form the link between your business operations and intelligence gleaned from large amounts of data. We document not only the challenges we face, but the associated solution, increasing the capacity and efficiency of our field reps. By enabling quick access to historical expertise and knowledge, we create unique value for our customers.  

Data Insights and Reports 

A core principle for the TEAMS centers is centralized information and data to gather valuable insights that directly impact our customer’s profitability. WE work to create unique ways to analyze and draw insights from information and data that can be directly correlated to improved profitability. The TEAMS Centers also leverages digital technologies to provide value-driven reporting. These reports provide automated, contextualized key performance indicators that communicate the value of the chemical program. The digital drives that are important to you, are important to us.  

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