Online Systems Annual Support Plans For Platinum™, AutoBalance®, & On-Guard™

Features of the Program Include:

Unlimited Product Support
Need help calibrating your sensors? Not sure how to adjust your alarm levels? Product Support Technicians are available via phone
or email for one-on-one guidance through Windrock MD software and online system
operation. (Basic, Preferred, Premium)

Software Updates
Troubled about compatibility with a new computer? Want to always have access to the latest analysis tools? Windrock MD and online
system software updates are available on our website, guaranteeing you always have the latest software. (Basic, Preferred, Premium)

Product Repair/Updates
Accidentally damaged your system power supply? Worried about your hardware staying up to date? Windrock will provide all labor, parts
and materials necessary to maintain your system electronics and in-cabinet hardware. Priority repair turnaround and return shipping is included as well. (Preferred, Premium)

Onsite Visits/Remote Data Review
Concerned about the accuracy of your data? Is your system showing signs of wear? Twice per year, Windrock will visit your site to tuneup your system. Windrock will also monitor your data remotely and alert of any potential problems on a monthly basis. (Premium)

Technical Service Support
Need a refresher on determining compressor valve leakage? Want a second opinion on some troublesome data you collected? Technical
Service Support Tickets provide access to Windrock’s highly experienced team of Equipment Analysts. (Premium)

Technical Services Discounts
Want to continue your analyst development? Need onsite assistance with problem machines? Enjoy discounted access to Windrock’s team of
Equipment Analysts and Technical Trainers for in-house training classes and onsite training and services. (Premium)

Windrock’s CARE Support Program offers a cost-effective solution for the guaranteed success of your continuous monitoring program. By providing unmatched product and customer support, the CARE Support Program allows you to utilize Windrock’s industry-leading knowledge and experience to avoid catastrophic machinery failures and optimize the economic benefit of your online systems.