Portable Analyzer Annual Support Plans

Windrock Portable Analyzers are valuable tools that help ensure critical machinery assets are in proper mechanical health, operating safely and delivering on promised performance. To maximize your system’s potential, Windrock offers a comprehensive program designed to provide support for not only your analyzer hardware and software, but for YOU, the user, as well. Offering three levels of support (Basic, Preferred, Premium), the Windrock CARE Support Program can fit both your needs and budget.

Features of the Program Include:

Unlimited Product Support
Need help modifying a collection route? Not sure if your encoder is operating correctly? Product Support Technicians are available via phone or email for one-on-one guidance through Windrock MD software and portable analyzer operation. (Basic, Preferred, Premium)

Software Updates
Troubled about compatibility with that new computer? Want to always have access to the latest analysis tools? Windrock MD and analyzer software updates are available for download from our website, guaranteeing you always have the latest software. (Basic, Preferred, Premium)

Annual Equipment Calibration
Concerned about the accuracy of your data? Is your equipment showing signs of wear? Electronic Technicians will thoroughly inspect your analyzer kit while calibrating, cleaning and repairing each piece. Your equipment will return in like-new condition! (Preferred, Premium)

Technical Service Support
Need a refresher on determining compressor valve leakage? Want a second opinion on some troublesome data you collected? Technical Service Support Tickets provide access to Windrock’s highly experienced team of Equipment Analysts. (Premium)

Technical Services Discounts
Want to continue your analyst development? Need onsite assistance with problem machines? Enjoy discounted access to Windrock’s team of Equipment Analysts and Technical Trainers for in-house training classes and onsite training and services. (Premium)

Product Repair/Updates
Accidentally damaged your pressure sensor? Worried about your hardware staying up to date? Windrock will provide all labor, parts and
materials necessary to maintain your analyzer. Priority repair turnaround and return shipping is included as well. (Preferred, Premium)

Windrock’s CARE Support Program offers a cost-effective solution for the guaranteed success of your equipment analysis processes. By providing unmatched product and customer support, the CARE Support Program allows you to utilize Windrock’s industry-leading knowledge and experience to avoid catastrophic machinery failures and optimize the economic benefit of your portable analyzer