Centralized support when and where you need it
Account Management Services
We have organized a centralized account management model to support all of your operations consistently, including critical data collection, analysis and reporting. Our Technical Excellence & Account Management Support (TEAMS) structure uses digital systems to connect ChampionX field support, Digital Remote Expert Access Managers (DREAM) teams and RD&E to your operations. Remote management via TEAMS increases speed to solution while decreasing cost to support.
Speed-to-solution is more important now than ever and we are leading the charge in this area.
The Remote Expert Center is the industry’s first-to-market system that uses our robust global Technical and Research, Development & Engineering resources to bring field issue resolution faster and more efficiently than previous methods. This concept employs augmented, mixed, and virtual reality wearables specifically designed to bring our experts to any field, any time and solve problems in minutes. This midstream remote management system has allowed us to revolutionize your field service operations, so you can make the most of your time and money. Our Remote Experts can now see the issues that our field representatives are seeing in real time. Safety risks, cost and time associated with travel and working in the field are significantly reduced.
Our field reps are equipped with an entire organization of technical resources at the touch of a button. The TEAMS Center supplies a technical hotline which allows our technicians to quickly and easily access the vast knowledge, experience, and data around the world. The technical hotline supports increased speed-to-solution as well as the quality of the solution because of the ability to leverage a larger pool of resources faster.
Our process allows for us to become increasingly faster and smarter at solving our customers’ problems. The TEAMS Center is staffed by engineers, scientists and business partners that form the link between your business operations with valuable insights and intelligence gleaned from large amounts of data. By documenting the challenges along with the associated solution, we increase the capacity and efficiency of our field reps. Gaining faster access to historical expertise and knowledge is a differentiator and creates value for our customers.
We understand not all problems can be solved remotely. However, that does not mean that they cannot be solved quickly and correctly. The TEAMS Center created a new process for the deployment of technical resources when they are needed. A decision tree was developed to identify the most efficient and effective way to dispatch and leverage these technical resources.
Centralizing information and data to obtain valuable insights that directly affect our customer’s profitability is a core principle for the TEAMS Center. We work to create unique ways to understand information and data that can be directly correlated to improved profitability.
The TEAMS Center also leverages digital technologies to provide value-driven reports to our customers. These reports provide automated, contextualized KPIs that communicate the value of the chemical program. The digital drivers that are important to our customers are important to us as well.
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